{"id":3631,"date":"2025-11-18T16:20:33","date_gmt":"2025-11-18T16:20:33","guid":{"rendered":"https:\/\/www.simtaly.com\/?page_id=3631"},"modified":"2025-11-28T22:59:19","modified_gmt":"2025-11-28T21:59:19","slug":"pravilnik-o-vracanju","status":"publish","type":"page","link":"https:\/\/www.simtaly.com\/sl\/pravilnik-o-vracanju\/","title":{"rendered":"Pravilnik o vra\u010danju"},"content":{"rendered":"
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Pravilnik o vra\u010danju<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Nadomestila in odpovedi<\/h3>

Vsaki stranki \u017eelimo zagotoviti nemoteno, zanesljivo in po\u0161teno izku\u0161njo.<\/p>

Katere izdelke je mogo\u010de vrniti?<\/h4>

Vra\u010dilo lahko zahtevate v \u0161estih (6) mesecih od nakupa z na\u0161im jamstvom brez vpra\u0161anj, \u010de eSIM \u0161e ni bila aktivirana.<\/p>

eSIM se \u0161teje za aktivirano, ko se prvi\u010d pove\u017ee s katerim koli podprtim omre\u017ejem. Po aktivaciji se \u0161teje za uporabljeno in obi\u010dajno ni upravi\u010dena do povra\u010dila.<\/p>

\u010ce se po aktivaciji pojavijo tehni\u010dne te\u017eave - na primer, \u010de se eSIM ne more povezati s podprtim omre\u017ejem v ciljni dr\u017eavi -, se lahko obrnete na na\u0161o ekipo za podporo in zahtevate delno ali celotno vra\u010dilo denarja. Da bi nam pomagali pravi\u010dno re\u0161iti te\u017eavo, potrebujemo dokaze, ki prikazujejo te\u017eavo (na primer posnetke zaslona, podatke o napravi ali sporo\u010dila o napakah). Preden zahtevate vra\u010dilo zaradi tehni\u010dnih te\u017eav, se morate prek klepeta ali e-po\u0161te obrniti na na\u0161o ekipo za tehni\u010dno podporo za morebitno re\u0161itev te\u017eave.<\/p>

\u010casovni okvir<\/h4>

Va\u0161e vra\u010dilo ali zamenjava bosta obdelana v 14 dneh.<\/p>

Postopek vra\u010dila<\/h4>

\u010ce \u017eelite zahtevati celotno ali delno povra\u010dilo, po\u0161ljite e-po\u0161tno sporo\u010dilo na naslov support@simtaly.com in zahtevajte povra\u010dilo. Navedite datum in \u010das nakupa ter e-po\u0161to, ki je bila uporabljena pri nakupu. \u010ce je nakup vklju\u010deval ve\u010d kot en izdelek, navedite izdelke, za katere \u017eelite, da se vam povrne denar. \u010ce je bila eSIM \u017ee aktivirana, dodajte dokazila o nastalih te\u017eavah.<\/p>

Vsa odobrena povra\u010dila bodo nakazana na prvotni na\u010din pla\u010dila. \u010ce je vra\u010dilo odobreno, bo zadevna eSIM v zameno odklopljena.<\/p>

Izmenjave<\/h4>

V 6 mesecih po nakupu lahko eSIM vrnete ali zamenjate za drug izdelek po enaki ceni. \u010ce se cena novega izdelka razlikuje, bo prepla\u010dani znesek vrnjen na prvotni na\u010din pla\u010dila, morebitni premalo pla\u010dani znesek pa mora stranka pla\u010dati pred dostavo novega izdelka.<\/p>

Pristojbine<\/h4>

NE zara\u010dunavamo nobenih dodatnih pristojbin za zahtevek za vra\u010dilo ali obdelavo vra\u010dila.<\/p>

Pi\u0161ite na<\/h4>

Na\u0161 cilj je zagotoviti, da se vsaka stranka po\u010duti samozavestno in da je zanjo dobro poskrbljeno. Prizadevamo si za po\u0161tene in razumne kompromise, kadar koli je to potrebno, da bi zagotovili najbolj\u0161o mo\u017eno nakupovalno izku\u0161njo. Za vsa vpra\u0161anja se obrnite na nas prek e-po\u0161te na naslovu support@simtaly.com<\/a>.<\/p>

Posodobitve politike Izjava o omejitvi odgovornosti<\/h4>

Ta pravilnik lahko ob\u010dasno posodobimo. Preden za\u010dnete vra\u010danje, preberite najnovej\u0161o razli\u010dico.<\/p>

\u010ce imate dodatna vpra\u0161anja, nas ne oklevajte kontaktirati:<\/h4>

Elektronska po\u0161ta:<\/strong> support@simtaly.com<\/a>
WhatsApp Live Chat:<\/strong> +16505474744<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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