Shipping & Payment Policy – simtaly.com

Applies to all digital products, including eSIM and travel eSIM services.

1. Shipping Policy

Digital Delivery of eSIM Products

All eSIM and travel eSIM products are delivered digitally via email. No physical shipping is involved.

Delivery Time

  • Free of charge and instant delivery after successful payment.
  • The eSIM is automatically sent to the email address provided during checkout.
  • In most cases, the email arrives within a few minutes.

Important Information About Email Delivery

  • The customer is responsible for entering a correct and valid email address to receive the eSIM.
  • If the email does not arrive within a few minutes, please check the spam or junk folder.
  • If the eSIM email has not arrived within 20 minutes, contact support:
    [email protected]
  • Customer support replies as quickly as possible and guarantees a response within 24 hours.

2. Payment Policy

Payment Processing via Stripe

All payments are securely processed through Stripe. During checkout, customers will automatically see the payment methods that Stripe supports in their respective country. These may include:

  • Credit cards
  • Debit cards
  • Digital wallets
  • Other local payment options

3D-Secure Authentication

If the customer’s credit card supports 3D-Secure, this authentication step is required and will be applied during the transaction.

Taxes (VAT / Sales Tax)

  • Customers must select their billing country during checkout to ensure the correct tax amounts are applied.
  • All prices displayed on the website include VAT for all countries worldwide.
  • For customers in the United States, applicable state or local Sales Taxes are automatically calculated and added during checkout.
If you have any further questions do not hesitate to contact us:

Email: [email protected]
WhatsApp Live Chat: ‪+16505474744

Scroll to Top