{"id":3631,"date":"2025-11-18T16:20:33","date_gmt":"2025-11-18T16:20:33","guid":{"rendered":"https:\/\/www.simtaly.com\/?page_id=3631"},"modified":"2025-11-28T22:59:19","modified_gmt":"2025-11-28T21:59:19","slug":"politica-de-returnare","status":"publish","type":"page","link":"https:\/\/www.simtaly.com\/ro\/politica-de-returnare\/","title":{"rendered":"Politica de returnare"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3631\" class=\"elementor elementor-3631\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-913f3fd e-flex e-con-boxed e-con e-parent\" data-id=\"913f3fd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-202bf3b elementor-widget elementor-widget-heading\" data-id=\"202bf3b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politica de returnare<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9011448 e-flex e-con-boxed e-con e-parent\" data-id=\"9011448\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22ca553 elementor-widget elementor-widget-spacer\" data-id=\"22ca553\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb22c6b e-flex e-con-boxed e-con e-parent\" data-id=\"eb22c6b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5784496 elementor-widget elementor-widget-text-editor\" data-id=\"5784496\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Ramburs\u0103ri \u0219i anul\u0103ri<\/h3><p>Scopul nostru este s\u0103 oferim o experien\u021b\u0103 u\u0219oar\u0103, fiabil\u0103 \u0219i corect\u0103 pentru fiecare client.<\/p><h4>Ce produse pot fi rambursate?<\/h4><p>Pute\u021bi solicita o rambursare \u00een termen de \u0219ase (6) luni de la achizi\u021bie cu garan\u021bia noastr\u0103 f\u0103r\u0103 \u00eentreb\u0103ri, at\u00e2ta timp c\u00e2t eSIM-ul nu a fost \u00eenc\u0103 activat.<\/p><p>Un eSIM este considerat activat odat\u0103 ce se conecteaz\u0103 pentru prima dat\u0103 la orice re\u021bea acceptat\u0103. Dup\u0103 activare, acesta este tratat ca fiind utilizat \u0219i, \u00een mod normal, nu este eligibil pentru rambursare.<\/p><p>Cu toate acestea, dac\u0103 \u00eent\u00e2mpina\u021bi probleme tehnice dup\u0103 activare - de exemplu, dac\u0103 eSIM nu se poate conecta la re\u021beaua acceptat\u0103 \u00een \u021bara de destina\u021bie - pute\u021bi contacta echipa noastr\u0103 de asisten\u021b\u0103 pentru a solicita o rambursare par\u021bial\u0103 sau integral\u0103. Pentru a ne ajuta s\u0103 rezolv\u0103m problema \u00een mod corect, avem nevoie de dovezi care s\u0103 demonstreze problema (cum ar fi capturi de ecran, informa\u021bii despre dispozitiv sau mesaje de eroare). \u00cenainte de a solicita o rambursare din cauza problemelor tehnice, este necesar s\u0103 contacta\u021bi echipa noastr\u0103 de asisten\u021b\u0103 tehnic\u0103 prin chat sau e-mail pentru o posibil\u0103 rezolvare a problemei.<\/p><h4>Cadru de timp<\/h4><p>Rambursarea sau schimburile vor fi procesate \u00een termen de 14 zile.<\/p><h4>Procesul de rambursare<\/h4><p>Pentru a solicita o rambursare total\u0103 sau par\u021bial\u0103, v\u0103 rug\u0103m s\u0103 trimite\u021bi un e-mail la support@simtaly.com prin care solicita\u021bi rambursarea. V\u0103 rug\u0103m s\u0103 preciza\u021bi data \u0219i ora achizi\u021biei, precum \u0219i adresa de e-mail care a fost utilizat\u0103 pentru achizi\u021bie. Dac\u0103 achizi\u021bia a inclus mai mult de un produs, v\u0103 rug\u0103m s\u0103 indica\u021bi produsele pentru care dori\u021bi rambursarea. Dac\u0103 eSIM-ul a fost deja activat, v\u0103 rug\u0103m s\u0103 ad\u0103uga\u021bi dovezi care s\u0103 demonstreze problemele ap\u0103rute.<\/p><p>Toate ramburs\u0103rile care sunt aprobate vor fi efectuate prin metoda de plat\u0103 ini\u021bial\u0103. Dac\u0103 o rambursare este aprobat\u0103, eSIM-ul \u00een cauz\u0103 va fi deconectat \u00een schimb.<\/p><h4>Schimburi<\/h4><p>\u00cen termen de 6 luni de la cump\u0103rare, eSIM-ul poate fi rambursat sau schimbat cu un alt produs de acela\u0219i pre\u021b. Dac\u0103 exist\u0103 o diferen\u021b\u0103 de pre\u021b fa\u021b\u0103 de noul produs, suma pl\u0103tit\u0103 \u00een plus va fi rambursat\u0103 prin metoda de plat\u0103 ini\u021bial\u0103 sau orice sum\u0103 pl\u0103tit\u0103 \u00een minus trebuie pl\u0103tit\u0103 de client \u00eenainte de livrarea noului produs.<\/p><h4>Taxe<\/h4><p>NU percepem nicio tax\u0103 suplimentar\u0103 pentru solicitarea sau procesarea ramburs\u0103rii.<\/p><h4>Persoan\u0103 de contact<\/h4><p>Scopul nostru este s\u0103 ne asigur\u0103m c\u0103 fiecare client se simte \u00eencrez\u0103tor \u0219i bine \u00eengrijit. Ne angaj\u0103m s\u0103 facem compromisuri corecte \u0219i rezonabile ori de c\u00e2te ori este necesar pentru a oferi cea mai bun\u0103 experien\u021b\u0103 de cump\u0103rare posibil\u0103. Pentru orice \u00eentreb\u0103ri, contacta\u021bi-ne prin e-mail la <a href=\"mailto:support@simtaly.com\">support@simtaly.com<\/a>.<\/p><h4>Actualiz\u0103ri ale politicii Declara\u021bie de renun\u021bare<\/h4><p>Putem actualiza periodic aceast\u0103 politic\u0103. V\u0103 rug\u0103m s\u0103 consulta\u021bi ultima versiune \u00eenainte de a ini\u021bia o returnare.<\/p><h4>Dac\u0103 ave\u021bi \u00eentreb\u0103ri suplimentare, nu ezita\u021bi s\u0103 ne contacta\u021bi:<\/h4><p><strong>Email:<\/strong> <a href=\"mailto:support@simtaly.com\">support@simtaly.com<\/a><br \/><strong>Chat live WhatsApp:<\/strong> <a href=\"https:\/\/wa.me\/16505474744\" rel=\"nofollow noopener\" target=\"_blank\">+16505474744<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f48aae3 elementor-widget elementor-widget-spacer\" data-id=\"f48aae3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return Policy Refunds and Cancellations We aim to deliver a smooth, reliable, and fair experience for every customer. What products [&hellip;]<\/p>","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3631","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.simtaly.com\/ro\/wp-json\/wp\/v2\/pages\/3631","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.simtaly.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.simtaly.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.simtaly.com\/ro\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.simtaly.com\/ro\/wp-json\/wp\/v2\/comments?post=3631"}],"version-history":[{"count":34,"href":"https:\/\/www.simtaly.com\/ro\/wp-json\/wp\/v2\/pages\/3631\/revisions"}],"predecessor-version":[{"id":3887,"href":"https:\/\/www.simtaly.com\/ro\/wp-json\/wp\/v2\/pages\/3631\/revisions\/3887"}],"wp:attachment":[{"href":"https:\/\/www.simtaly.com\/ro\/wp-json\/wp\/v2\/media?parent=3631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}