{"id":3631,"date":"2025-11-18T16:20:33","date_gmt":"2025-11-18T16:20:33","guid":{"rendered":"https:\/\/www.simtaly.com\/?page_id=3631"},"modified":"2025-11-28T22:59:19","modified_gmt":"2025-11-28T21:59:19","slug":"kebijakan-pengembalian","status":"publish","type":"page","link":"https:\/\/www.simtaly.com\/id\/kebijakan-pengembalian\/","title":{"rendered":"Kebijakan Pengembalian"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3631\" class=\"elementor elementor-3631\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-913f3fd e-flex e-con-boxed e-con e-parent\" data-id=\"913f3fd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-202bf3b elementor-widget elementor-widget-heading\" data-id=\"202bf3b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Kebijakan Pengembalian<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9011448 e-flex e-con-boxed e-con e-parent\" data-id=\"9011448\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22ca553 elementor-widget elementor-widget-spacer\" data-id=\"22ca553\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb22c6b e-flex e-con-boxed e-con e-parent\" data-id=\"eb22c6b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5784496 elementor-widget elementor-widget-text-editor\" data-id=\"5784496\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Pengembalian Dana dan Pembatalan<\/h3><p>Kami bertujuan untuk memberikan pengalaman yang lancar, andal, dan adil bagi setiap pelanggan.<\/p><h4>Produk apa saja yang dapat dikembalikan?<\/h4><p>Anda dapat meminta pengembalian dana dalam waktu enam (6) bulan setelah pembelian dengan jaminan tanpa pertanyaan selama eSIM belum diaktifkan.<\/p><p>Sebuah eSIM dianggap telah diaktifkan setelah tersambung ke jaringan yang didukung untuk pertama kalinya. Setelah aktivasi, eSIM akan dianggap sebagai barang yang telah digunakan dan biasanya tidak dapat dikembalikan.<\/p><p>Namun, jika Anda mengalami masalah teknis setelah aktivasi-misalnya, jika eSIM tidak dapat tersambung ke jaringan yang didukung di negara tujuan-Anda dapat menghubungi tim dukungan kami untuk meminta pengembalian dana sebagian atau seluruhnya. Untuk membantu kami menyelesaikan masalah secara adil, kami memerlukan bukti yang menunjukkan masalah tersebut (seperti tangkapan layar, informasi perangkat, atau pesan kesalahan). Sebelum meminta pengembalian dana karena masalah teknis, Anda harus menghubungi tim dukungan teknis kami melalui obrolan atau email untuk kemungkinan penyelesaian masalah.<\/p><h4>Jangka waktu<\/h4><p>Pengembalian dana atau penukaran Anda akan diproses dalam waktu 14 hari.<\/p><h4>Proses pengembalian dana<\/h4><p>Untuk meminta pengembalian dana penuh atau sebagian, silakan kirim email ke support@simtaly.com untuk meminta pengembalian dana. Mohon cantumkan tanggal dan waktu pembelian serta email yang digunakan untuk melakukan pembelian. Jika pembelian mencakup lebih dari satu produk, mohon sebutkan produk yang ingin dikembalikan uangnya. Jika eSIM telah diaktifkan, mohon lampirkan bukti yang menunjukkan masalah yang terjadi.<\/p><p>Semua pengembalian dana yang disetujui akan dikembalikan ke metode pembayaran awal. Jika pengembalian dana disetujui, eSIM yang bersangkutan akan diputuskan sebagai gantinya.<\/p><h4>Pertukaran<\/h4><p>Dalam waktu 6 bulan sejak pembelian, eSIM dapat dikembalikan atau ditukar dengan produk lain dengan harga yang sama. Jika terdapat perbedaan harga pada produk baru, jumlah kelebihan pembayaran akan dikembalikan ke metode pembayaran awal atau jumlah yang kurang dibayar harus dibayar oleh pelanggan sebelum pengiriman produk baru.<\/p><h4>Biaya<\/h4><p>Kami TIDAK mengenakan biaya tambahan apa pun untuk meminta atau memproses pengembalian dana.<\/p><h4>Kontak<\/h4><p>Tujuan kami adalah untuk memastikan bahwa setiap pelanggan merasa percaya diri dan dilayani dengan baik. Kami berkomitmen untuk membuat kompromi yang adil dan masuk akal kapan pun diperlukan untuk memberikan pengalaman berbelanja yang terbaik. Jika ada pertanyaan, hubungi kami melalui email di <a href=\"mailto:support@simtaly.com\">support@simtaly.com<\/a>.<\/p><h4>Penafian Pembaruan Kebijakan<\/h4><p>Kami dapat memperbarui kebijakan ini dari waktu ke waktu. Harap tinjau versi terbaru sebelum memulai pengembalian.<\/p><h4>Jika Anda memiliki pertanyaan lebih lanjut, jangan ragu untuk menghubungi kami:<\/h4><p><strong>Email:<\/strong> <a href=\"mailto:support@simtaly.com\">support@simtaly.com<\/a><br \/><strong>WhatsApp Obrolan Langsung:<\/strong> <a href=\"https:\/\/wa.me\/16505474744\" rel=\"nofollow noopener\" target=\"_blank\">+16505474744<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f48aae3 elementor-widget elementor-widget-spacer\" data-id=\"f48aae3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return Policy Refunds and Cancellations We aim to deliver a smooth, reliable, and fair experience for every customer. What products [&hellip;]<\/p>","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3631","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.simtaly.com\/id\/wp-json\/wp\/v2\/pages\/3631","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.simtaly.com\/id\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.simtaly.com\/id\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.simtaly.com\/id\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.simtaly.com\/id\/wp-json\/wp\/v2\/comments?post=3631"}],"version-history":[{"count":34,"href":"https:\/\/www.simtaly.com\/id\/wp-json\/wp\/v2\/pages\/3631\/revisions"}],"predecessor-version":[{"id":3887,"href":"https:\/\/www.simtaly.com\/id\/wp-json\/wp\/v2\/pages\/3631\/revisions\/3887"}],"wp:attachment":[{"href":"https:\/\/www.simtaly.com\/id\/wp-json\/wp\/v2\/media?parent=3631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}