{"id":3631,"date":"2025-11-18T16:20:33","date_gmt":"2025-11-18T16:20:33","guid":{"rendered":"https:\/\/www.simtaly.com\/?page_id=3631"},"modified":"2025-11-28T22:59:19","modified_gmt":"2025-11-28T21:59:19","slug":"palautusehdot","status":"publish","type":"page","link":"https:\/\/www.simtaly.com\/fi\/palautusehdot\/","title":{"rendered":"Palautusk\u00e4yt\u00e4nt\u00f6"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3631\" class=\"elementor elementor-3631\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-913f3fd e-flex e-con-boxed e-con e-parent\" data-id=\"913f3fd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-202bf3b elementor-widget elementor-widget-heading\" data-id=\"202bf3b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Palautusk\u00e4yt\u00e4nt\u00f6<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9011448 e-flex e-con-boxed e-con e-parent\" data-id=\"9011448\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22ca553 elementor-widget elementor-widget-spacer\" data-id=\"22ca553\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb22c6b e-flex e-con-boxed e-con e-parent\" data-id=\"eb22c6b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5784496 elementor-widget elementor-widget-text-editor\" data-id=\"5784496\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Palautukset ja peruutukset<\/h3><p>Tavoitteenamme on tarjota sujuva, luotettava ja oikeudenmukainen kokemus jokaiselle asiakkaalle.<\/p><h4>Mit\u00e4 tuotteita voidaan palauttaa?<\/h4><p>Voit pyyt\u00e4\u00e4 hyvityst\u00e4 kuuden (6) kuukauden kuluessa ostop\u00e4iv\u00e4st\u00e4 takuulla, jossa ei ole kysytt\u00e4v\u00e4\u00e4, kunhan eSIM-moduulia ei ole viel\u00e4 aktivoitu.<\/p><p>eSIM katsotaan aktivoiduksi, kun se muodostaa yhteyden johonkin tuettuun verkkoon ensimm\u00e4isen kerran. Aktivoinnin j\u00e4lkeen se katsotaan k\u00e4ytetyksi, eik\u00e4 sit\u00e4 yleens\u00e4 voida hyvitt\u00e4\u00e4.<\/p><p>Jos aktivoinnin j\u00e4lkeen ilmenee kuitenkin teknisi\u00e4 ongelmia - esimerkiksi jos eSIM ei pysty muodostamaan yhteytt\u00e4 kohdemaasi tuettuun verkkoon - voit ottaa yhteytt\u00e4 asiakaspalveluumme ja pyyt\u00e4\u00e4 osittaista tai t\u00e4ytt\u00e4 hyvityst\u00e4. Jotta voimme ratkaista ongelman oikeudenmukaisesti, tarvitsemme todisteita, jotka osoittavat ongelman (kuten kuvakaappauksia, laitetietoja tai virheilmoituksia). Ennen kuin pyyd\u00e4t hyvityst\u00e4 teknisten ongelmien vuoksi, sinun on otettava yhteytt\u00e4 tekniseen tukitiimiimme chatin tai s\u00e4hk\u00f6postin v\u00e4lityksell\u00e4 ongelman mahdollista ratkaisua varten.<\/p><h4>Aikav\u00e4li<\/h4><p>Palautus tai vaihto k\u00e4sitell\u00e4\u00e4n 14 p\u00e4iv\u00e4n kuluessa.<\/p><h4>Palautusprosessi<\/h4><p>Jos haluat pyyt\u00e4\u00e4 t\u00e4ytt\u00e4 tai osittaista palautusta, l\u00e4het\u00e4 palautusta koskeva pyynt\u00f6 s\u00e4hk\u00f6postitse osoitteeseen support@simtaly.com. Ilmoita ostop\u00e4iv\u00e4m\u00e4\u00e4r\u00e4 ja -aika sek\u00e4 s\u00e4hk\u00f6postiosoite, jota k\u00e4ytettiin ostoksessa. Jos ostos sis\u00e4lsi useamman kuin yhden tuotteen, ilmoita tuotteet, jotka haluat saada takaisin. Jos eSIM on jo aktivoitu, lis\u00e4\u00e4 todisteet ongelmista.<\/p><p>Kaikki hyv\u00e4ksytyt palautukset maksetaan alkuper\u00e4isell\u00e4 maksutavalla. Jos palautus hyv\u00e4ksyt\u00e4\u00e4n, kyseinen eSIM-kortti katkaistaan vastineeksi.<\/p><h4>Vaihdot<\/h4><p>6 kuukauden kuluessa ostop\u00e4iv\u00e4st\u00e4 eSIM voidaan palauttaa tai vaihtaa toiseen samanhintaiseen tuotteeseen. Jos hintaero uuteen tuotteeseen n\u00e4hden on olemassa, liikaa maksettu summa palautetaan alkuper\u00e4iseen maksutapaan, tai asiakkaan on maksettava liian v\u00e4h\u00e4n maksettu summa ennen uuden tuotteen toimittamista.<\/p><h4>Maksut<\/h4><p>Emme veloita mit\u00e4\u00e4n lis\u00e4maksuja palautuksen pyyt\u00e4misest\u00e4 tai k\u00e4sittelyst\u00e4.<\/p><h4>Ota yhteytt\u00e4<\/h4><p>Tavoitteenamme on varmistaa, ett\u00e4 jokainen asiakas tuntee olonsa luottavaiseksi ja hyvin hoidetuksi. Olemme sitoutuneet tekem\u00e4\u00e4n reiluja ja kohtuullisia kompromisseja aina tarvittaessa, jotta voimme tarjota parhaan mahdollisen ostokokemuksen. Jos sinulla on kysytt\u00e4v\u00e4\u00e4, ota meihin yhteytt\u00e4 s\u00e4hk\u00f6postitse osoitteessa <a href=\"mailto:support@simtaly.com\">support@simtaly.com<\/a>.<\/p><h4>Toimintaperiaatteiden p\u00e4ivitykset Vastuuvapauslauseke<\/h4><p>Saatamme p\u00e4ivitt\u00e4\u00e4 t\u00e4t\u00e4 k\u00e4yt\u00e4nt\u00f6\u00e4 aika ajoin. Tutustu uusimpaan versioon ennen palautuksen aloittamista.<\/p><h4>Jos sinulla on lis\u00e4kysymyksi\u00e4, ota meihin yhteytt\u00e4:<\/h4><p><strong>S\u00e4hk\u00f6posti:<\/strong> <a href=\"mailto:support@simtaly.com\">support@simtaly.com<\/a><br \/><strong>WhatsApp-livechat:<\/strong> <a href=\"https:\/\/wa.me\/16505474744\" rel=\"nofollow noopener\" target=\"_blank\">+16505474744<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f48aae3 elementor-widget elementor-widget-spacer\" data-id=\"f48aae3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return Policy Refunds and Cancellations We aim to deliver a smooth, reliable, and fair experience for every customer. What products [&hellip;]<\/p>","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3631","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.simtaly.com\/fi\/wp-json\/wp\/v2\/pages\/3631","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.simtaly.com\/fi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.simtaly.com\/fi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.simtaly.com\/fi\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.simtaly.com\/fi\/wp-json\/wp\/v2\/comments?post=3631"}],"version-history":[{"count":34,"href":"https:\/\/www.simtaly.com\/fi\/wp-json\/wp\/v2\/pages\/3631\/revisions"}],"predecessor-version":[{"id":3887,"href":"https:\/\/www.simtaly.com\/fi\/wp-json\/wp\/v2\/pages\/3631\/revisions\/3887"}],"wp:attachment":[{"href":"https:\/\/www.simtaly.com\/fi\/wp-json\/wp\/v2\/media?parent=3631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}