Return Policy

Refunds and Cancellations

We aim to deliver a smooth, reliable, and fair experience for every customer.

What products can be refunded?

You may request a refund within six (6) months of purchase with our no-questions-asked-guarantee as long as the eSIM has not yet been activated.

An eSIM is considered activated once it connects to any supported network for the first time. After activation, it is treated as used and is normally not eligible for a refund.

However, if you experience technical issues after activation—for example, if the eSIM cannot connect to the supported network in your destination country—you can contact our support team to request a partial or full refund. To help us resolve the issue fairly, we require evidence demonstrating the problem (such as screenshots, device information, or error messages). Before requesting a refund due to technical issues it is required to contact our technical support team via chat or email for a possible resolution of the issue.

Timeframe

Your refund or exchanges will be processed within 14 days.

Refund process

To request a full or partial refund please send an email to support@simtaly.com requesting the refund. Please state the date and time of purchase as well as the email, that was used in the purchase. If the purchase included more thatn one product please state the products you would like to be refunded. If the eSIM has already been activated please add evidence demonstrating the incurred problems.

All refunds that are approved will be issued to the original payment method. If a refund is approved the concerned eSIM will be disconnected in return.

Exchanges

Within 6 months of purchase the eSIM can be refunded or exchanged for another product of the same price. If there is a price difference to the new product, the overpaid amount will be refunded to the original payment method or any underpaid amount need to be paid by the customer before delivery of the new product.

Fees

We do NOT charge any additional fees for requesting or processing the refund.

Contact

Our goal is to ensure that every customer feels confident and well taken care of. We are committed to making fair, reasonable compromises whenever necessary to deliver the best possible shopping experience. For any questions contact us via email at support@simtaly.com.

Policy Updates Disclaimer

We may update this policy from time to time. Please review the latest version before initiating a return.

If you have any further questions do not hesitate to contact us:

Email: support@simtaly.com
WhatsApp Live Chat: +16505474744